Passengers under clinical treatment
Passengers who are going to take a helicopter flight and who are currently being treated for any of the diseases described in the paragraph below, for guidance and non-limiting purposes, must notify the company's ground staff for its evaluation and, where appropriate, adoption of additional measures or appropriate recommendations. The peculiarities of this means of transport can make it incompatible with some types of ailments or force some precautionary measures.
In addition to said notification, they must provide a travel authorization certificate, issued by their physician or physician at the company's offices before issuing the ticket.
In the case of not being able to provide said document, and whenever required by the personnel in charge of the company, they must complete and deliver the signed tender document attached.
NOTE: The company always reserves the right of admission when it believes that the passenger is not eligible for the flight.
By way of recommendation and for guidance, helicopter air transport is not recommended in the following clinical cases:
- Passengers affected by serious cardiovascular diseases, such as severe heart failure or cases of coronary thrombosis and myocardial infarction.
- Passengers who have undergone treatments that involve insufflation of gas, such as a pneumothorax, or air in the nervous system, as in the case of ventriculography, pneumomediastinum, pneumoperitoneum, etc.
- Passengers affected by mental illness or nervous disorders that require the use of strong tranquilizers, travel without companion and require the application of special measures or passengers with otitis media with occlusion of the Eustachian tube.
- Passengers with serious contagious or infectious diseases
- Passengers affected by severe contagious dermatological diseases.
- Passengers who have recently had polio, unless a month has elapsed since the episode. Passengers at any stage of polio.
- Passengers with large tumors in the thoracic cavity, severe hernia, intestinal occlusion, diseases that involve high endocranial pressure or skull fracture, as well as passengers with a fractured jaw with permanent ligaments.
- Passengers who have undergone recent surgical interventions whose wound has not yet healed.
- Pregnant women during the seven days before birth and mothers during the seven days after delivery.
Refer to the conditions of Persons with Reduced Mobility. (PMR)
Travel with a companion
In the event that the passenger, due to his medical condition, needs a companion, he will be considered a companion of a person with reduced mobility (PMR) and should be given a seat position as close as possible to the accompanying PMR and, to In order to carry out this coordination, this fact should be notified to the company's ground staff as soon as possible.
The following categories of passengers are not considered appropriate as companions:
- Children (under 16)
- People with physical or mental disabilities.
- People who are too weak or fragile.
There are two categories of companions: Security escorts and personal assistants.
- Security co-owner. A safety companion refers to any person who is at least 16 years of age, physically and mentally capable who wishes to assist a passenger with reduced mobility in an emergency and follow safety instructions on behalf of the passenger with reduced mobility.
- Personal assistant. The personal assistant is a security companion who travels expressly to accompany the PMR passenger and who also has knowledge and ability to help if necessary, is completely familiar with the physical condition of the disabled passenger and is able to meet the needs of the passenger during the flight, and perform medical treatments if necessary.
The security companion is not a personal passenger assistant with reduced mobility.
The company may require, if necessary, the presence of a security companion as a condition of transportation if it considers that the PMR passenger needs it.
As cases, for guidance and non-limiting purposes, in which the company will require a personal assistant and not a security companion would find the following:
- When the PMR passenger cannot respond adequately to the flight safety instructions due to a psychic disability.
- When the PMR passenger cannot collaborate in his own evacuation, due to very reduced mobility.
- When the PMR passenger cannot communicate with the flight staff, due to sight or hearing problems.
- When, in order to guarantee compliance with the safety requirement, the need for a passenger for each passenger belonging to the special categories is established, with a maximum of 2 passengers with special assistance.
For reasons of space and limitations of the helicopter, very large or large people must notify their condition to the company staff in advance, which must manage, if possible, the best of the options for comfort of said passenger and the rest of the passage.
If the passenger ignores this circumstance, being evident, he risks being rejected at the time of boarding, if the helicopter is full, and losing the amount of the ticket paid.
In any case, if the helicopter is not complete and could be coupled at the discretion of the handling staff, it will be exempt from paying the additional seat.
Perro guía o de asistencia
When making the purchase of your ticket, any blind passenger who needs to travel in the company of a guide dog will have the obligation to communicate this need to HÉLITY.
HÉLITY, for safety reasons, requires that the dog travel with a harness and muzzle during the flight. It is very important that before the end of the purchase of your ticket, you are informed if the dog is suitable for flying.
The transport of guide dogs or assistance is free of charge.
In the case of diabetic people, medical authorization is not required to fly, as long as it has not been hospitalized in the 30 days prior to the flight, , only that when making the purchase you must complete the Disclaimer Document and submit it to the personnel of the company when making the shipment duly signed.
You will be considered as a passenger under medical treatment.
This should be sufficient for the entire duration of the trip, with an extra in the case of delays and unforeseen events.
The company may require you to show your doctor's original certificate, dated within 30 days prior to the date of shipment
Deaf mute people
These passengers are not considered PMR for air transport purposes and will be accepted on the flight without any restrictions.
Deaf passengers, in the case of traveling with guide dogs, the conditions mentioned above on guide dogs will be applied.
Fractures and / or dislocations
Passengers with fractures and / or dislocations that, due to the position of the bandage or immobilization invade or could invade the seat of another passenger, must be authorized by the ground staff, the need for hiring another seat being possible.
Medical cases (medas) helitransported.
Those passengers who need one of the following services must always be considered as MEDAS cases and cannot be authorized to travel in the helicopter as a regular passenger.
- Patient needing Stretcher
- Medical escort (doctor or nurse)
- WCHR/S/C. (No puede subir ni bajar escaleras por sus propios medios)
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